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Microsoft Office 365 has stopped working on Windows 7
In some cases, when you install Microsoft Office 365 apps from your Microsoft account using Click to Run technology on Windows 7. You got this error then the installer was stopped.
The cause is the latest version of Office 365 apps which will run on Windows 7 is version 2002 and the latest version of Office Deployment Tool (ODT) seems no longer works in Windows 7.
Looking at the supported builds, it seems the Semi-Annual Enterprise Channel (Preview) build 12527.20880 is the appropriate version I can get away with. https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date
Before you begin
Before you begin, make sure you’re running Windows 7 SP1 with the .NET framework 4.5+ installed.
Download and Install Office 365 on Windows 7
1. Download the file below then extract the downloaded file into your computer.
The contents of the extracted folder:
- configuration.xml: The configuration file, we’ve configured with the right channel and version.
- install.bat: The batch file to install Office instead of running in the command prompt.
- setup.exe: The old version of the Office Deployment Tool that still supports Windows 7.
2. Open the install.bat file to install Office 365. The installation will start automatically.
3. The installation was successful, click button.
4. Open any Microsoft Office app to verify it was installed.
Or you can open the Programs and Features in Control Panel to see the installed app.
Disable Office Updates
You should disable Office Updates to prevent update Office apps to higher version that no longer supports for Windows 7.
Go to Word (or any Microsoft Office apps) > File > Account > Update options > select Disable Updates as shown below:
Not a reader? Watch this related video tutorial:
Hi there, just found this video this morning. Thanks for posting this, I’ve been struggling for months and I’m not ready yet to move from Windows 7.
Okay so I read through your manual web pages too, and I was able to start the download/install only after I selected the “Business” version (I was choosing Home).
BUT, what looks like 80% download/install progress, it stops with an error:
“Something went wrong
Sorry, we ran into a problem.
Go online for additional help.
Error Code: 30015-11 (255)”
Any idea what this could be?
(ps – I’m going to paste this same message – hopefully with screenshot error – to your web pages, too)
And thank you again for this info, it’s the closest I’ve come to solving this problem in months!!! :))
Brilliant! You must be a genius, Thank you for posting this most helpful information.
Glad it helped.